FAQ

1. What is DocuFlex?

DocuFlex provides professionally crafted, fully editable Safe Work Method Statements (SWMS), risk assessments, and workplace safety templates. Our documents are designed to help businesses stay compliant with Australian Work Health and Safety (WHS) regulations while saving time and reducing risks.

2. Who can use your safety templates?

Our templates are designed for a wide range of industries, including:
✔ Construction & Trades – Electricians, plumbers, carpenters, and builders
✔ Manufacturing & Engineering – Heavy machinery operators, factory workers
✔ Small Business Owners – Workplace safety compliance made simple
✔ Safety Officers & WHS Professionals – Streamline compliance documentation

If you need workplace safety documents, we’ve got you covered!

3. Are your SWMS templates compliant with Australian safety laws?

Yes! Our SWMS and other safety templates are created based on Australian Work Health and Safety (WHS) regulations and industry best practices. They are fully editable, allowing you to customize them to meet specific site and job requirements.

4. Can I customize the templates?

Absolutely! All our documents are provided in editable formats (Word DOCX or PDF) so you can:
✅ Add your company logo
✅ Modify hazards, risks, and controls
✅ Change the layout and colors to match your brand

Need assistance with customization? We can help! Just send us a message.

5. How do I receive my documents after purchase?

Once your purchase is complete, your digital files will be available for instant download. You’ll also receive an email with a link to access your files.

6. Can I use these documents for multiple projects?

Yes! Once you purchase a template, you can use and modify it for multiple projects within your business. However, reselling or redistributing the documents is strictly prohibited.

7. Do you offer refunds?

Since our products are digital downloads, we generally do not offer refunds. However, if you experience any issues with your files, please contact us—we’re happy to assist and ensure you get the right solution for your needs.

8. Do you offer custom safety documents?

Yes! If you need a custom SWMS, risk assessment, or safety document tailored to your specific industry or job site, we can create it for you. Contact us with your requirements, and we’ll work with you to develop a professional, WHS-compliant document.

9. Can I request a bundle deal?

Yes! We offer bundle deals on SWMS and safety templates for electricians, construction workers, and other trades. If you need multiple documents, message us, and we’ll create a custom package at a discounted rate.

10. How can I contact you for support?

We’re here to help! If you have any questions, need customization assistance, or want a custom SWMS created, you can:
📩 Send us a message via our website
💬 Contact us on social media